HALAH Health, (“Halah”, “Halah Tech”, "we" or "us") is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, disclose and protect your Personal Information (defined below). It applies to all Personal Information processed by us in connection with or as part of providing our Services or engaging in written or electronic communications with you.

By using or interacting with our website, app, and other products or services (“Services”), you accept the privacy practices described in this Policy. If you disagree with any part of this Policy, you must not use or access our Services.

We may modify this Policy from time to time. The date of change will be shown next to “Last Updated” at the top of this page. We encourage you to read this Policy periodically to ensure you have up-to-date knowledge of our privacy practices. If any changes are unacceptable to you, you may stop using our Services at any time.

I. Categories and Sources of Personal Information We Collect

We collect Personal Information when you use our Services, create an account with us or provide Personal Information to us. “Personal Information” is any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with a particular individual, including, but not limited to, a first and last name, unique identifier, email address, physical address, and phone number. The categories of Personal Information that we may collect about you are:

a. Information You Provide to Us

We collect information you give us when you register with us for an account, when you use our Services, when you participate in surveys or promotional activities, give us feedback, or when you otherwise choose to provide your information to us.

● When you sign up for an account we may collect your name, address, phone number, email address, race, ethnicity, title, age, sex, gender identification, together with other information such as occupation and personal interests.

● When you use our Services, such as logging into your account or speaking with our administrative staff, we may collect your name, address, email address, phone number, birth date, audio, photos and videos, or other files in media storage or other shared storage directories in order to verify your identity and provide Services to you.

● From time-to-time, we invite users to volunteer to participate in surveys or promotional activities or give us feedback. When a user participates, we request certain Personal Information such as name, phone number and email address. We may use this information to follow-up with the participants, or, for service improvement purposes.

b. Communications from You

When you use our Services (for example on our website), complete electronic forms, or contact us by online chat, email, phone, or text, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request

c. Information Related to Your Use of the Services

We may automatically collect information about your use of the Services (we refer to this information as "Usage Data"), including information sent by your device. For example, we may collect:

● Device information, such as your hardware model, IP address (the Internet address of your computer), unique device identifiers, and other information such as your browser type and operating system.

● Website usage information regarding customer traffic paƩerns and website usage. This may include the web page that you were visiting before accessing our website or mobile application, the pages or features of our website or mobile application you browsed to inform us which part of our website, app and Services you visit and how much time you spend there.

● Information about your preferences to make your use of the website more productive through the use of cookies.

d. Information Sent by Your Mobile Devices

We collect certain information that your mobile devices send when you use our Services, such as the unique identifier, user settings and the operating system of your device, as well as information about your use of our services on your mobile device.

e. Information from Our Clients and Partners

We may receive your Personal Information from our business clients and partners, such as your employer, in connection with one or more business purposes, including to make our Services available to you.

f. Social Media

Depending on your permissions, we may receive your Personal Information from your social media accounts. You can edit or remove Personal Information usage permissions by using privacy settings on your social media account.

II. Purpose of Collecting Your Personal Information

We will only use your Personal Information as described in this Policy or otherwise through your informed consent.

We will use your Personal Information to provide information or perform Services that you request. We may use general location information to improve and personalize Services to you, such as providing location-relevant information and Services to you. Your information may be available or provided to third-party service providers in order to provide you with the information or to support the Services you request. These third-party service providers are contractually obligated to protect your information as disclosed in this Policy.

We will use your Personal Information for the purposes of furthering our business including creating, operating, delivering, maintaining, and improving our content, products, and Services. We may monitor how our users use our Services including without limitation time spent using our Services, pages visited, and content viewed. Aggregated forms of this data may also be used for research and development purposes in order to offer new features, functionalities, content, products and services.

We collect information that you provide to us when you contact us, such as with questions, concerns, feedback, disputes or issues, so we can address your needs and support your use and enjoyment of the Services.

We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, log-in information, activity information and other relevant information to proactively manage privacy and security risks. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity to prevent unauthorized users from gaining access to your information.

III. Personal Information Sharing and Disclosure

Your Personal Information is not shared with third parties without your permission, except as described in this Policy.

a. Information Shared with Our Employees and Service Providers

We engage employees and third-party services providers to work with us to administer and provide the Services or to promote our Services. These employees and third-party services providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.

b. Information Shared with Our Affiliates

We work with our subsidiaries and affiliates (“Affiliates”) to make certain services available to consumers. We may share your Personal Information with our Affiliates in order for us and our Affiliates to provide services to you or to respond to your requests and inquiries.

IV. Cookies and Other Tracking Technologies

a. Cookies

A "cookie" is a small data file that certain websites write to your computer or smart device when you visit them. A cookie can't read data off your hard disk or read cookie files created by other websites. We use session cookies that are deleted when you leave our website and close your browser, and persistent cookies that can remain even after you leave. A cookie file can contain information such as a user ID that the website uses to track the pages you've visited. The cookies that are configured by our website do not contain directly identifying information, such as your name or sensitive information. Cookies are used:

● to make our Services function properly;

● to provide a secure browsing experience during your use of our Services;

● to collect passive information about your use of our Services;

● to help us improve our Services; and

● to remember your preferences for your convenience.

b. Web Beacons

Web Beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on our website to deliver or communicate with cookies, in order to track and measure the performance of our website and Services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s device, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

V. Links to Third Party Sites

We may contain links to other sites that are owned or operated by third parties. We are not responsible for the content, privacy or security practices of any third parties. To protect your information, we encourage you to learn about the privacy policies of those third parties.

VI. Our Social Media Usage

We have accounts on social media platforms through which we may post information or conduct promotional activities. If you use social media to follow us or interact with us, we may collect Personal Information you choose to share with us. Please understand your use of the social media services may result in the collection or sharing of information about you by those social media services. We have no control over, and decline all responsibility for, the use of your personal data by these third parties. Your use of social media, including your interactions with us on social media, are at your discretion. We encourage you to review the privacy policies and settings on the social media services with which you interact to make sure you understand how your information may be collected, used, and shared by those social media services.

VII. Data Security

We safeguard the security of the information you provide to us with physical, electronic, and administrative procedures. For certain features of our Services we use industry-standard SSL- encryption to enhance the security of data transmissions. Your account information is password- protected for your privacy and security. While we strive to protect your information, we cannot guarantee the security of the Internet, and cannot ensure the security of the information that is transmitted through the Internet.

Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the “How to Contact Us” section. If your payment information, username, or password is lost, stolen, or used without permission, please promptly update your account or notify us and we will assist you in updating your account details.

Some portions of the Services (for example our presence on social media) allow users to submit comments, reviews, ratings and other information that may be displayed on the Services and viewed by others. We recommend that you do not post on or through the Services any information that you do not want to make available to other users or the public generally. You assume all responsibility for any loss of privacy or other harm resulting from information you post publicly.

VIII. Contact Us

If you have questions or concerns about our collection, use, or disclosure of your Personal Information, please email us at support@halah.pk. Or call us at (+92) 331 4576 525.